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Shipping & Returns

Shipping Policy - Domestic

The order will be sent to the customer's home or workplace or any other chosen location by a delivery person within 2 to 3 working days. It should be considered that the arrival time of the shipment to the customer also depends on the distribution time of the shipping company.

The site owner/brand will not be responsible for any delay or lateness in supply and/or non-delivery caused by the shipping company or as a result of force majeure and/or events not under the control of the site owners, including strikes, sanctions etc.

Returns and Cancellations - Domestic

If the customer is not satisfied with the product for any reason, the purchased item may be replaced or returned as long as it is not used and is not damaged in any way, and returned in the original packaging.

A monetary credit will be given only upon receipt of the item, in accordance with the instructions of the credit card company and under the same terms as the original transaction.

A monetary credit will be given upon receipt of the item, for the item itself, without shipping charges.

Transactions paid through PayPal shall be credited in the same manner as PayPal's policies and work conditions.

Before any return you must inform us of the intention to return the item by email or telephone.

The responsibility of returning an item is on the customer only. We recommend that you do the return delivery by regular registered mail or by any other means to track shipments. The tracking number must be saved until the item reaches its destination.

You may also return the item by yourself or by someone on your behalf directly to our store.

Returns Address:

Ellen Ruben

Rabi Pinchas 13 St. Jaffa Flea Market, Tel Aviv Zip code: 6813916

We will be happy to assist you in any matter or question

By phone:

03-5463867 / 052-5428686

Or by e-mail:

ellen@ellenruben.com

Shipping Policy - International

The order will be sent to the customer's home or workplace or any other chosen location by ISRAEL POST MAIL – ECO POST within 7 to 21 working days.

Express shipping will be provided by DHL Company or by EMS – Israeli express service.

It should be considered that the arrival time of the shipment to the customer also depends on the distribution time (including flights time table) of the shipping company or the mailing service of the country to which the shipment was made to.

If the item is returned for any reason, the item itself will be refunded with no shipping charges, and only after the item is returned to us.

The site owner/brand will not be responsible for any delay or lateness in supply and/or non-delivery caused by the shipping company or as a result of customs matters or as a result of force majeure and/or events not under the control of the site owners, including strikes, sanctions etc.

Returns and Cancellations - International

If the customer is not satisfied with the product for any reason, the purchased item may be replaced or returned as long as it is not used and is not damaged in any way, and returned in the original packaging.

A monetary credit will be given only upon receipt of the item, in accordance with the instructions of the credit card company and under the same terms as the original transaction.

A monetary credit will be given upon receipt of the item, for the item itself, without shipping charges.

Transactions paid through PayPal shall be credited in the same manner as PayPal's policies and work conditions.

Before any return you must inform us of the intention to return the item by email or telephone.

The responsibility and cost of returning an item is on the customer only. We recommend that you do the return delivery by regular registered mail or by any other means to track shipments. The tracking number must be saved until the item reaches its destination.

Returns Address:

Ellen Ruben

Rabi Pinchas 13 St. Jaffa Flea Market, Tel Aviv Zip code: 6813916

We will be happy to assist you in any matter or question

By phone:

+972-3-5463867 / +972-52-5428686

Or by e-mail:

ellen@ellenruben.com

ILS